Speaker Schedule

Christopher Carter

CEO

Approyo

With over 25 years of experience in the IT industry, I am a visionary and passionate leader who drives innovation and growth for Approyo, Inc.. This global company provides SAP and cloud solutions for enterprises. I have been recognized as a top business winner, an ACQ award recipient, an Inc. 500 and 5000 honorees, and a Forbes Coaches Council member for my achievements and expertise in the IT field. As the chairman and CEO of Approyo, I am focused on unlocking the power of data with AI and chatbots and delivering cutting-edge cloud computing services for SAP customers. I have been at the forefront of the technology revolution, creating the first SAP cloud ever used by a SAP client in 2005 and the first SAP HANA production cloud used by a blue-chip client. I am also a co-founder of Impala Ventures, an investment firm that supports startups and entrepreneurs in the IT sector. I am committed to building a culture of excellence, collaboration, and customer satisfaction at Approyo and beyond.

Session(s):
Keynote Presentation

Alan Masarek

President and CEO

Avaya

Alan Masarek is President and Chief Executive Officer. He brings over 30 years of software and cloud-based business experience. Alan is an industry innovator with deep expertise in enterprise communications, information technology and business services. He most recently served as Chief Executive Officer and a member of the Board of Directors of Vonage Holdings Corp. In this role, which he held from November 2014 to June 2020, Alan led the company through an era of transformation from a VoIP-based residential phone provider into a global enterprise cloud communications company. Over the course of his tenure, Vonage completed eight acquisitions and its market capitalization increased severalfold. As importantly, Mr. Masarek led a revitalization of Vonage’s culture, creating a talent-driven organization with a culture of agility, technology innovation and customer centricity.Prior to Vonage, Alan served as Director, Chrome & Apps at Google, Inc. from June 2012 until October 2014, following Google’s acquisition of his prior company, Quickoffice, Inc. Alan was Co-founder and CEO of Quickoffice from June 2007 to June 2012. Under his leadership, Quickoffice became one of the world’s most widely used mobile productivity software solutions, engaging more than 26 million registered users at the time of Google’s purchase. Alan earned his M.B.A., with Distinction, from Harvard Business School and his B.B.A., magna cum laude, from the University of Georgia.

Session(s):

Tim McLain

Director of Marketing

Sachin Panicker

CTO

Fulcrum Digital

“Sachin Panicker is an AI Scientist, a speaker at International Conferences, and a researcher in Web 3.0, Metaverse, Blockchain, Machine Learning, Design Thinking, Quantum Computing and Robotics. He is presently leading all the technology led innovation at Fulcrum Digital. Prior to this, he has held several key positions at Infy, IBM, Deutsche Telekom and Ernst and Young etc. He is an industry influencer and practitioner and dons several hats, being an adviser to AI start-ups and the Big 3 Consulting, and frequently writes on various emerging technologies. He is presently working on his research at the intersection of Generative AI and Web 3.0. Along with, he also wants to contribute in helping AI mature to the next stage i.e. a true Artificial General Intelligence, and thence he is also working on his research on building a cognitive architecture for an autonomous AI so that AI can learn like humans and animals. He has been mentoring scores of individuals and organisations in learning AI and in enabling them to adopt AI for their businesses. He has been an evangelist and an advocate for AI. He is relentless in his pursuit of democratizing AI and is a firm and big believer of everyone’s right to equal and fair access to tools and technologies for the betterment of humankind. He has been a true visionary and a pioneer in the field of AI led transformation for businesses. He has been a soothsayer in technology when he had predicted back in 2018, the age of GPT and OpenAI’s dominance to come. With his research, academia and industry connects, his work is standing out in uncomplicating and demystifying AI and helping organizations uncover the true potential of their data, strategizing their initiatives. He is passionate about building a responsible and explainable AI that empowers customers to gain meaningful insights from data and take appropriate actions.”

Session(s):
Keynote Presentation

Peter Graf

Chief Strategy and Operations Officer

Genesys

Dr. Peter Graf is the Chief Strategy and Operations Officer at Genesys. In his role, he is responsible for developing, communicating, sustaining and executing the Genesys strategy. He oversees strategy management, business development, business transformation and operations, information technology, sustainability, and executive and employee communications. Prior to joining Genesys in 2017, Peter held a variety of executive leadership positions in strategy, development, and marketing throughout his more than 25 years in the global enterprise software industry, most notably as an Executive Vice President at multinational software corporation SAP. Peter earned a doctorate in artificial intelligence from Saarland University and a master’s degree in computer science and economics from Technical University of Kaiserslautern in Germany.

Session(s):

Dave George

CEO

Greenstar Marketing

Dave brings almost three decades of leadership and enterprise management in the telecommunications sector. Mutually beneficial relationships and company growth with strong client acquisition and positive client experience, as well as deep-seeded values-based leadership and team development have been a consistent factor in all of Daves professional endeavors. With a vision for a better way of offering telecommunications services, Dave began his involvement as General Manager with the family ILEC that was founded by his great grandfather in 1909. Under Dave’s leadership, Ironton Telephone quickly evolved from being a small rural telco to one of the fastest growing privately owned telecommunications companies in Pennsylvania. Dave was also instrumental in developing and enhancing the relationships of a large multi-county/two state fiber backbone ISP partnership (PenTeleData) with other telcos and cable companies. In 2009, seeing the emerging opportunities and evolution of telecom with a strong shift from premise to cloud services, Dave, as Chairman of the Board, founded Ironton Global, an ITSP, to offer next generation SIP, Hosted IP-PBX and converged UCaaS/CCaaS solutions. At the same time, Dave also identified a unique niche and founded Telzy, a business based on the deployment of a multi-lingual mobile app for iOS and Android, designed to deliver easy-to-use affordable and reliable international calling to over 180 countries around the world. In 2011, seeing a growing need to redefine the sales, marketing and consultative process for Enterprise and SMB Cloud Computing and Cloud Communications, Dave, as the “angel” investor, co-founded GreenStar Solutions, creating a business that was geared for the next evolution in Cloud and the continual improvement in the client experience. Twelve years later, GreenStar proudly continues its mission of assisting many service providers, vendors, distributors and carriers in the communications sector with their marketing and other telecom centric needs. In 2016, as Dave was traveling the United States and Canada, providing keynote and breakout session consultative sessions at various trade show events, he was courted to assist an emerging UC platform provider, NetSapiens. Initially a small consultative role, within a few short months Dave was requested by the ownership and management of NetSapiens to enhance his role and lead the company as Senior Vice President and General Manager of NetSapiens. For 6 years Dave was one of the key executive team leaders that quickly grew NetSapiens revenues, market share and presence by providing a solid business development plan, forward thinking sales and marketing initiatives and campaigns, and strong channel growth with customer experience and empathy as a core focus, and ultimately positioned the company to be acquired in June 2021 by Crexendo. Today, Dave proudly serves the GreenStar leadership and staff in fostering an energetic, enjoyable and collaborative culture, designed to create purpose for all within the organizations and an open ecosystem for our clients, thus enhancing the customer experience and increasing the value proposition. Outside of work, Dave serves on several technology and telecommunications advisory boards. He also enjoys teaching Jujutsu, Kempo, and Aikido at his own dojo ( www.lehighfukasakai.com ), sailing, scuba diving, the Lower Florida Keys and traveling with his wife Michelle, their three children, his extended family and new and life-long colleagues and friends.

Session(s):

Matt Edic

Chief eXperience Officer

IntelePeer

Matt serves as the Chief Experience Officer. In this role, he and his team ensure the highest level of support in customer interactions. Previously, Matt served as Senior Vice President, Customer Experience and Vice President, Enterprise Sales and Business Development for IntelePeer. Matt brings to IntelePeer more than 20 years of leadership experience and a strong passion for serving customers, continuous improvement, and teamwork. Prior to IntelePeer, Matt worked for NexTone, JP Morgan Chase & Co., and Qwest Communications. He holds a Bachelor of Science in Computer Science from the United States Naval Academy in Annapolis, Maryland.

Session(s):

Frank Fawzi

CEO

IntelePeer

Frank is the President and Chief Executive Officer at IntelePeer. He has been a guiding force in driving the company’s growth and achieving its mission to become a dominant force in the AI-driven Communications Automation Platforms market. With IntelePeer’s platform, businesses can solve for the automation needs of both the enterprise contact center as well as the specific needs of regional and local offices. The Company’s platform lowers the cost of doing business while improving customer experience and accelerating ROI. Frank founded and grew CommTech Corporation between 1990 and 2001 to be an early leader in the communications software sector before selling the company to ADC, a leading provider of broadband solutions for the telecommunications industry, for $178 million. Prior to founding CommTech, he worked at AT&T Bell Laboratories as the lead data communications architect for a $1.4B winning bid to the IRS.? Frank received a Bachelor of Science in Computer Science and a Master of Science in Management from Stevens Institute of Technology and participated in the Wharton Executive Management Program at the University of Pennsylvania. He was also selected as a QuantumShift’s Top Entrepreneurs in America for 2017 by KPMG’s Private Markets Group and the University of Michigan’s Ross School of Business.

Session(s):

Brian Sathianathan

CTO

Iterate.ai

Brian Sathianathan is the co-founder and Chief Technology Officer at Iterate.ai, whose Interplay platform is used by enterprises to develop low-code AI applications. Previously, Sathianathan worked at Apple on various emerging technology projects that included the Mac operating system and the first iPhone.

Session(s):

Kumaran Ponnambalam

Principal Engineer, AI

Outshift by Cisco

Kumaran Ponnambalam is a technology leader with 20+ years of experience in AI, Big Data, Data Processing & Analytics. His focus is on creating robust, scalable AI models and services to drive effective business solutions. He is currently leading AI initiatives in the Emerging Technologies & Incubation Group in Cisco. In his previous roles, he has built data pipelines, analytics, integrations, and conversational bots around customer engagement. He has also authored several courses on the LinkedIn Learning Platform in AI and Big Data.

Session(s):

Alan Finlay

Co-founder & Head of Product

OvationCXM

Alan Finlay, co-founder and head of product at OvationCXM, is driven by a passion for creating software that elevates customer experiences – both for customers and the internal teams that deliver them. Prior to OvationCXM, Alan worked at TPG and Goldman Sachs where he launched global investment products. He graduated from the University of Virginia with a B.S. in Commerce. Alan now lives in San Francisco with his wife, two boys, and dog.

Session(s):

Alexis Quintal

CEO

Rosarium PR & Marketing Collective

Alexis Quintal is the owner and CEO of Rosarium PR & Marketing Collective. She has more than 10 years of experience in sales management and director-level media roles at high-profile institutions like Walmart Media Group and Newswire. In 2020, she left the corporate world on a mission to help level the competitive playing field between large companies and new business owners. The result was Rosarium — a company that scales world-class marketing communications solutions to be accessible and affordable for startups of all sizes. Alexis’ goal is to make more entrepreneurs by making it easier to be a successful entrepreneur.

Session(s):

Jay Cann

CTO

Synoptek

As the CTO of CX at Synoptek, Jay Cann is a pioneering force in the realm of technology and its application to enhance customer experiences. With an exceptional career spanning three decades, Jay brings unparalleled expertise in the development and implementation of cutting-edge technology. As a founding member of Macquarium(now a Synoptek company), he has a rich history of guiding technological innovation to align with organizational goals. In his role at Synoptek, Jay not only leads the adoption of emerging technologies but also plays a pivotal role in AI leadership. He is instrumental in utilizing artificial intelligence to create personalized, intelligent customer experiences that differentiate Synoptek in the market. With a keen eye on industry trends and developments, Jay consistently identifies opportunities to leverage new technologies for the benefit of Synoptek and its clientele. His client experience includes Southern Company, Krispy Kreme, Mercedes-Benz Stadium, Char-broil, Cummins, The Weather Channel, The Home Depot, Lockheed-Martin, and the US Mint. As a national lecturer, Jay frequently shares his knowledge on technology, development strategies, and AI-driven customer experience innovations.

Session(s):
Keynote Presentation

Dan Foster (Keynote)

CRO

Telarus

Dan Foster is the chief revenue officer for Telarus. Dan, an inspirational and visionary leader, has provided market expertise to strategize and define opportunities that maximize revenue and shareholder return for multiple organizations. In his previous role at Ericsson, he pioneered the entry into the North America partner channel. In his more than 25 years of senior leadership experience in technology and data communications, Dan held the title of CRO at StratusWorX, Fusion Connect, Primus.ca, and two other companies. Under Dan’s stewardship as President and COO of MegaPath, the organization experienced exponential growth from $5 million to over $600 million via organic development and acquisitions. He has garnered industry recognition and awards throughout his career including being a five-time winner of Channel Chief by CRN. Dan received dual engineering and liberal arts degrees from Tufts University and graduated from Harvard Business Schools Executive PMD program.

Session(s):
Keynote Presentation

Aruna Ravichandran

SVP & Chief Marketing & Customer Officer

Webex by Cisco

Aruna Ravichandran is the Senior Vice President and Chief Marketing & Customer Officer at Webex by Cisco. She is a dynamic and accomplished leader in the technology industry with more than two decades of experience leading global teams through workforce and technology transformations. With robust expertise in both computer engineering and marketing, Aruna is a recognized leader in SaaS marketing and building digital routes to market that support sales and empower customers and partners. Her visionary perspective of branding and exceptional skill in data storytelling set her apart as a change agent in the industry. Aruna believes in the collective power of marketing and technology to create revenue, accelerate brand value, and enable human connections. Aruna thrives in an ever-changing technology landscape with a passion for innovation and brand evolution. She has a long and consistent track record of mobilizing corporate vision across every facet of the business—from brand to demand, from purpose to products, and from employee experience to customer experience. Her ability to translate complex products into compelling stories has driven significant brand awareness and revenue growth. She is also a prolific writer, passionate about knowledge-sharing. She has authored two pioneering books on DevOps, is a contributor for Forbes.com, and is a multi-award honoree, including the Elite 18 Customer-Led CMOs, Top 100 Most Influential Women in Silicon Valley 2016 and the National Diversity Council’s 2016 Most Powerful and Influential Woman. Aruna advocates for empowering women through her work as a public speaker and thought leader. She regularly presents and speaks at colleges and universities about the importance of women embracing STEM careers. Through the work she does at Webex and on various boards and committees, she actively seeks to make the field more accessible and enticing to women everywhere. Prior to Cisco, Aruna led DevOps marketing at CA Technologies (now Broadcom), spearheaded marketing and strategy at Juniper Networks, and held a variety of roles across Engineering, Product Development, and Marketing in her 17-year tenure at Hewlett Packard. Aruna holds an MBA and an MS in Computer Engineering from Santa Clara University, a BS in Computer Science from Bangalore Institute of Technology (BIT) and graduated from the esteemed CMO Leadership program at Kellogg Business School in 2019. Aruna also serves on the board at Cal Polytechnic San Luis Obispo, Fast Company, Forbes Technology Council, and Vox Media.

Session(s):

Diego Gosmar

Chief Innovation Evangelist

XCALLY

Successful international speaker, Diego Gosmar is a Chief Innovation Evangelist and expert about Artificial Intelligence, with particular focus on NLP, Sentiment Analysis, Insight AI and Generative Conversational AI models. Diego is Ambassador of the Open Voice Network Linux Foundation, a no-profit San Francisco and International organization, dedicated to the definition of standards and guidelines for Conversational AI ethical and responsible use. He is also the author of this Machine Learning Book available in multiple languages:https://www.amazon.com/dp/B08GFL6NVM. He has been a trainer and speaker in the last ten years for several international events about innovation Telco technologies and AI. Here it is a list of Diego’s speeches: https://www.gosmar.eu/index.html#events. Diego has also led the international expansion of the XCALLY AI-Driven omnichannel software solution, reaching over 60 countries worldwide, managing partners and hundreds of customers scattered from Singapore to the Middle East and Japan, Europe, South Africa, United States, Brazil, and more. He is also the Head of AI Advisor for several start-ups and Mentor at the I3P, the Polytechnic University of Turin Innovative Companies Incubator.

Session(s):




Moderator List

Bill Miller (Moderator)

CEO & Owner, Beelinebill Enterprises

Beelinebill Enterprises

Bill Miller provides personalized services to founders, aspiring CEOs, and small and medium-sized company CEOs as an executive advisor, mentor, and coach. He is the author of the 2-time award-winning The Rookie CEO, You Cant Make This Stuff Up! He uses a framework he created to guide how people will lead, the culture they will create, and how they can deliver operational excellence for growth and profitability. As a senior executive who has led Marketing, Product Management, Business Development, Strategic Planning and Alliances, Development, and Operations in the past 30 years in companies of all sizes, including both venture-backed and privately funded early-stage startups to multi-billion-dollar multinational companies, his experience behind the scenes provides insight and value.

Session(s):

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