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This discussion will explore the power of generative AI and its impact on and value to the enterprise. Panelists will discuss how AI technologies are revolutionizing industries by enabling machines to generate creative content, solve complex problems, and enhance decision-making processes. Real-world case studies, ethical considerations, and the future of generative AI in driving innovation will all be part of the conversation.

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Have you started exploring the possibilities of generative AI for your business? It's time to leverage this technology in practical ways that will drive real business value and ROI. Join Dr. Ryan Ries to learn how to modernize your data strategy and create a solid foundation for advanced analytics and large language models. Discover how to become a data-driven organization with AWS, and use data and generative AI to unlock insights and transform your business.

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This session looks are how to move from current conversational AI narrow models to new Generative AI pre-trained models for next generation customer care. The session will explore live cases as well as futuristic concepts, considering both benefits and challenges, results and deployment strategies, with an eye towards sustainability and ethical AI usage.

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AI technologies are rapidly improving business processes and revolutionizing decision-making. This session looks at the synergies between advanced AI language models and ERP systems, how cloud and AI are changing the ERP landscape, and deliver a practical understanding of how ERP software is moving forward with AI and how businesses can benefit from it.

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This session will navigate an increasingly pivotal crossroads: the decision between investing in a proprietary, custom-tailored Large Language Model (LLM) or capitalizing on the versatility and ease of public generative AI services. The discussion will include a comparison of the various GenAI models, their benefits and risks, and will provide insight into the decision-making framework to allow attendees to assess their options for their own needs.

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AI technology offers an array of powerful tools that have started to revolutionize how organizations engage with their target audiences, enhance brand visibility, and optimize communication strategies. This session will explore how GenAI can bolster sales and marketing efforts, including real-world examples, potential pitfalls, as well as considering how and where human involvement intersects with AI to support business objectives.

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This session delves into the realm of Generative AI and explores its immense potential for monetization. By analyzing real-life examples of successful implementations and revenue-generating models, the discussion will uncover strategies, trends, and opportunities within the generative AI ecosystem. Attendees will gain actionable insights to harness the transformative power of generative AI and capitalize on the emerging monetization landscape.

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Many experts argue today's Large Language Models (LLMs) are inaccurate, but many companies are already implementing entire AI-based programs – some more successfully than others. In this session, tech CEOs debate where AI delivers vs. falls short of transformative promises. Each CEO cuts through today's polarizing hype by examining AI's capabilities and limitations, offering attendees a clearer perspective on AI's near-term potential to disrupt communications technology.

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As the possibilities of using Generative AI to improve businesses are exploding in the past few months, so are the concerns around security and responsible AI in these applications. As enterprises work to bring Generative AI applications to production, they need additional capabilities to ensure that these applications are secure, protect privacy, fair, explainable, compliant and accountable. What are the additional services and processes that enterprises need to build these capabilities? What challenges exist in bringing in these capabilities into the enterprise? How can these capabilities be implemented and integrated in an efficient manner? How are these capabilities monitored to ensure their continued performance? This session will answer these questions and many others around the GenAI landscape.

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This engaging session will showcase the powerful synergy between Generative AI and advanced AI Document Management technologies. Witness Lisa, a Legal AI Assistant, in action through seamless interation of document suite software and generative AI to enhance document management functionality. Learn how the same technology can easily be applies for your industry-specific domain. Via various use cases, learn how to harness the AI capabilities for locating and summarizing information, providing intelligent insights and automating content generation based on specific business rules and templates. Don't miss this opportunity to revolutionize your approach to document management with cutting-edge Generative AI.

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Beyond the basic content generation most people are familiar with, Generative AI tools will have profound security ramifications to organizations as threat actors weaponize these tools to rapidly target users with tailored malware, ransomware, social engineering and BEC attacks. This session will explain how threat actors are already taking advantage of widely available AI solutions to increase the effectiveness of their attacks, including real examples of threats launched from AI technologies, such as ChatGPT, and how attackers have advanced their tactics to compromise individuals and businesses. Attendees will learn how to protect their organizations against these new kinds of threats and why security teams must arm themselves with AI cyber security tools to level the playing field.

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Generative AI models have achieved remarkable advancements in generating human-like text, images, and even code. However, these models often suffer from a phenomenon known as “knowledge sprawl,” wherein the model’s knowledge expands beyond its training data, resulting in the generation of inaccurate or misleading information. Controlling this sprawl is crucial to ensure the reliability and ethical usage of generative AI systems. This session will delve into the challenges associated with knowledge sprawl in generative AI and explore effective strategies for controlling and mitigating its impact, including approaches that researchers and developers have employed to address this issue.

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An AI Optimist possesses an authentic desire to capture the benefits of AI and deploy the technology for customer experience enhancements across all industries. They are not naive; they recognize implementation as a journey, not an immediate transformation, especially within the contact center, where Conversational AI has opened the door for Generative AI (which goes beyond basic guided tours of conversational AI). By leveraging Large Language Models (LLMs), GenAI delivers more life-like conversations with customers, where consumer intent is analyzed for personalized interactions. This session will examine what it means to be an AI Optimist and why companies must avoid carelessly deploying generative AI, as well as jey areas where to deploy GenAI, the benefits of enacting hyper-automation into customer care technology, and how optimists should address the challenges and risks of AI.

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For decades, organizations have fixated on achieving high Net Promoter Scores (NPS) but had little detail into the “why” behind the score—either good or bad. In today’s experience economy, understanding what makes or breaks customer and employee loyalty is vital to business success. And organizations are taking note: more than 80% of CX leaders believe the ability to measure satisfaction across the entire journey is critical to their business strategy. Providing insights only into the end of the journey, NPS no longer meets the needs it once sought to serve.

Join Dr. Peter Graf, Chief Strategy and Operations Officer at Genesys as he discusses:

1. Why NPS and similar measurement methods are broken, including the unnecessary blind spots these tools create
2. Real world scenarios of how a more robust, people-centric methodology, based on what customers and employees value most, is driving better experiences 
3. How an empathetic approach to experiences will help limit employee turnover, increase customer loyalty, and ultimately become a business differentiator   

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As return-to-office mandates continue, many organizations struggle with making the in-office experience worthwhile for their teams. People no longer need the office for individual work but instead want to use office time for collaboration, brainstorming, and connection with colleagues. Unfortunately, most offices cannot support these needs because they are designed for how we used to work.

In this keynote, you will step into the future of work, where AI is the heartbeat of innovation, connection, productivity, and collaboration. With AI at the core of workspace design and technology features, we can transform the office experience to support the needs of hybrid workers everywhere.

Aruna Ravichandran, SVP and Chief Marketing & Customer Officer for Webex by Cisco, will highlight how Cisco is using AI to set new standards in hybrid work and workspaces—showing not what could be but providing a roadmap to what will be.

Don’t miss this inspiring and insightful keynote. The future awaits!

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The edge is here, and it's brimming with potential for MSPs. But, navigating this new frontier, particularly when it comes to edge connectivity, can feel overwhelming. In this session we’ll cut through the hype, equipping you with actionable strategies to leverage edge virtualization effectively. We'll break down complex concepts into actionable steps, empowering you to understand the edge connectivity landscape and identify opportunities. We’ll discuss how to tailor your approach to the specific connectivity requirements of each edge deployment, and overcome common challenges. Master crucial topics like security, privacy, and operational considerations for edge connectivity—including latency, bandwidth, and reliability—to confidently unlock the power of edge computing and future-proof your MSP business.

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It’s rather amazing that in 2024, there are still devices out there where rebooting will fix over 60% of issues. It should be a quick fix, but for customers with distributed locations and non-technical staff, that’s not always the case. Think about a retail location. They rely on their internet connection to process transactions, but if their cable modem goes down, you need to verify power and reboot the modem before you can dispatch the carrier. This means taking a salesperson off the floor for 15-20 minutes to find the modem, unplug it, wait, plug it back in and then tell you what the lights are doing on the front of the device. (I was annoyed just typing that sentence; how do you think the store employee feels?) Cable modems are just the beginning. Most network gear needs to be rebooted as part of your tier 1 troubleshooting. Edgeboot is fully programmable to monitor whatever endpoints you desire and take the appropriate action based on your needs. Need console access into a router, firewall, switch, server, etc.? Just log into your portal and start an SSH session. Deploying Edgeboot has allowed Granite to fix 62% of our customer carrier issues in under 10 minutes, fully automated, no support team needed. The other 38% of Granite tickets are automatically generated by Edgeboot to the carrier without human involvement. This has allowed our support team to address issues that do require human intervention much more quickly. Edgeboot can allow your existing team to minimize MTTR, and address your customers in a more timely manner.

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Rumble’s video platform has exploded over the last three years with its monthly active users growing to nearly 60M and becoming a premier player in the video streaming space. Built on the video platform backbone, now Rumble is taking on Cloud by building out independent infrastructure to tackle the industry's unfair and unpredictable pricing strategies and to offer an alternative to the Big Tech giants with a Cloud alternative free from the worry of cancellation. Join this session to learn how and why we created Rumble Cloud and how you can join our mission to break free from the shackles of Big Tech.

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Over the past year, one thing has become clear: GenAI is here and it is real. The question is, where does it go from here? This session will consider the current state and future of Generative AI, it’s implications for enterprises in the context of emerging use cases, business impact, and emerging challenges. Discussion topics will include GenAI’s impact on workforce dynamics, data security implications, bias mitigation, the balance between innovation and regulation, and more. As GenAI technologies advance, they not only unlock new possibilities but also raise significant ethical, legal, and societal questions. This discussion will explore the GenAI’s transformative potential as well as the challenges it presents as businesses continue to embrace its capabilities and develop their AI strategies.

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In this compelling keynote, father and daughter team Jesse and Reesë will take the audience on a journey from the shadowy realms of black hat hacking to the forefront of data compliance. Drawing from Jesse’s past as a notorious hacker and Reesë’s groundbreaking work in data compliance, you will be given a firsthand perspective into the minds that have shaped the data compliance industry. If that’s not enough, this will be the first time Jesse Tuttle, aka Hackah Jak from the group Hackweiser, will start to share his story. Check out their bios for more on their impressive credentials.

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AI adoption has more than doubled since 2017 and its evolution leaped forward in 2023 with advances in large language models.  These advancements holds the potential to unlock trillions of dollars in economic value over the next decade.  But, implementing AI for business has unique requirements – it needs to be open, properly governed, designed for the enterprise and most importantly, create value.  Join Paul’s keynote session to explore the age of AI, including:

• Developing a foundational data fabric architecture to support LLMs,
• Delivering a competitive business advantage through strategic use cases, and
• Deploying governed AI with responsibility.

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This panel, hosted by Telarus CRO Dan Foster, features AI technology experts across cloud, contact center, cyber security, IOT, and MSP markets. Discussion will cover AI marketplace trends and how partners can monetize opportunities and businesses can enjoy new efficiencies by leveraging AI.  Topics include, among others:

• New feature sets like AI-powered conversation capture to help drive revenue for CCaaS customers.
• How AI is helping organizations augment their workforce productivity rather than replacing them.
• How AIOT (Artificial Intelligence of Things) advancements are helping to make our world safer and healthier.
• Can AI be the secret weapon in combating evolving cyber threats
• Embracing the reality of AI to drive explorative conversations and uncover opportunities within the IT framework that break down existing silos.

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This session explores the impact of AI in Defect Detection for Manufacturing. Showcasing our Defect Detection solution in textile manufacturing, we show you how AI revolutionizes real-time defect detection, optimizing production and improving manufacturing quality processes. Also, learn how AI can be used in various use cases for Object Detection. Join us to discover how AI is reshaping quality control and sustainability in diverse industries.

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Are you interested in learning how Generative AI (Gen AI) can revolutionize various business processes? Don't miss this engaging session that will showcase eight innovative applications of Gen AI, demostrating how Gen AI can be leveraged for creative problem-solving, automating routine tasks, and generating novel solutions in areas ranging from marketing to product development. The aim of this session is to inspire and educate business professionals about the exciting opportunities Gen AI presents, setting the stage for a future where AI-driven innovation is a key competitive advantage.

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In an era where personalization is king, leveraging the capabilities of Generative AI to enhance the customer experience has become not only vital, but transformative. This session looks at the largely untapped potential of Generative AI in revolutionizing customer interactions and engagements and how businesses are integrating these sophisticated AI models to create highly personalized customer experiences, from dynamic content creation to intelligent customer service solutions, and much more. Attendees will understand how to utilize Generative AI to foster a more nuanced and interactive relationship with their customer base, thus driving brand loyalty and facilitating business growth, including strategies for successfully implementing Generative AI tools without compromising customer trust.

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In just one year since its launch at MSP Expo 2023, GFI AppManager has transformed how over 1,100 MSPs run their business. Join us for a live demo and see how this powerful platform simplifies management, automates critical tasks, and delivers the insights needed to drive growth and client satisfaction. We'll share success stories and demonstrate how real MSPs leverage GFI AppManager to streamline their operations and improve their services. Plus, get a sneak peek at the advanced AI-powered features coming soon to GFI AppManager. Discover how you can harness predictive analytics and intelligent insights for an even greater competitive edge.

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There's a hope that, via artificial intelligence and the elimination of human error, processes and activities will become more efficient, beneficial, and advantageous for humanity. But is this the case?  Will the tide of AI raise all boats? How does human bias influence the systems and structures of AI models, such as large language models, ethics, selective data, and models emerging from non-diverse institutions?  This session will present an engaging, interactive discussion about bias in the world of generative AI from a few perspectives, including:

• The back end (coders, developers, owners, technologists, industry perspectives),
• How technology generates vastly disparate consequences for different communities, and
• Models of best practices.

How do different communities feel about facial recognition, surveillance, and predictive modeling?  What historical events or circumstances that should cause people to be cautious or concerned?  Where does rational concern turn into paranoia and conspiracy theory?  What does the future look like for AI?

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Hear about and understand the data trends and challenges that are shaping the future of innovative workforce insights:

• Productivity Insights
• Talent Visibility
• Tech Adoption Levels
• Resources Utilization
• Contract Billing Governance

Discover how Nippon's innovative solution elevate your workforce management coaching strategies.

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This session will showcase how eProc Control Center is transforming IT support. We will highlight its capability to enable Help-Desk technicians to resolve IT support tickets in under one minute, without remote control, user interference, or interruptions. This presentation will demonstrate how our solution significantly improves efficiency and streamlines the ticket resolution process.

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Always one of the most popular and best-attended events at the MSP Expo #TECHSUPERSHOW. Come hear from a group of hot startups and ICOs working hard to shake up and disrupt their industries. At IDEA Showcase, entrepreneurs focused on transforming markets - or creating entire new categories - give their best 5-minute pitches to a discerning panel of judges. Companies present their unique value proposition - then the audience and judging panel each determine who is the most disruptive. IDEA Showcase @ ITEXPO is an evening full of next-generation innovation, powerful networking and high energy!

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In a world where AI is not just an option but a necessity, Eric Vaughan, CEO of IgniteTech and GFI Software, stands at the vanguard of a corporate revolution. His presentation, "AI or Bust: The Non-Negotiable Revolution," is not just a talk—it's a call to arms for every business leader and team member who wants to remain relevant in the fast-approaching future. Eric will recount his bold mandate for "AI Mondays," where the norm is shattered, and the entire company dedicates one day solely to Gen AI—no calls, no visits, just pure innovation. He'll share the philosophy that drove him to run a 30-day campaign, after which he made the tough call to let go of those who wouldn't engage with the AI transformation, echoing his stark realization: "I've seen the future. I need to bring you along with me. I know this to my core. This is important. This is nothing like any other technology trend we've seen that's mattered in years." Attendees will leave with more than just insights—they'll leave with a blueprint for action. Eric's journey is a testament to the urgency of adopting AI-first thinking and the transformative power of AI in business. This session is designed to inspire, to exalt, and to empower you to return from the conference ready to take decisive action. Join us for a glimpse into the future of business through the lens of a leader who's not just riding the wave of AI, but creating it.

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